This course is a
five-day classroom training relevant for professionals seeking a deeper
insight into the effective and efficient management of IT services
throughout the ITIL service life cycle.
This course presents the
end-to-end view of Management and utilizes all the lifecycle and
capabilities activities related to IT Service Management Business and
Managerial Issues, Managing the Planning and Implementation of IT
Service Management, Management of Strategic Change, Risk Management,
Managerial Functions, Organizational Challenges, Project Assessment and
Complementary Industry Guidance.
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